Terms & Conditions

THE LEGAL AGREEMENTS SET OUT BELOW GOVERN YOUR USE OF thediggreel.com WEBSITE. TO AGREE TO THESE TERMS, CLICK "AGREE." IF YOU DO NOT AGREE TO THESE TERMS, DO NOT CLICK "AGREE," AND DO NOT USE THE SERVICES.

 

(1) Personal Information

 

All your private data is handled according to our privacy notice and never in any other way. However, additional docs which can confirm your identity will be required if any of your orders will look suspicious to us. As a document that can be required to confirm your identity you can use photocopy of your driver's license, passport and even electricity bill.

 

(2) Payment Methods

 

We accept all major credit cards. In addition we accept all types of Bank Transfers and electronic payments (BITCOIN, Bank Transfer, Western Union, Money Gram, etc.). Please write at support@thediggreel.com to contact us on any possible issues like arranging the payment using one of our payment methods or if you have some problems doing that.

 

(3) Returns & Refunds

 

If the product you have ordered was delivered to you and it is not working properly or damaged (not by you but at the customs for example), you have a right to return it to our company within 7 days and get a replacement or receive another unit of the same type instead of this one. There is no restocking fee for you if our product returns to us within those 7 days. All documentation and accessories like manuals and adapters must be also returned in the package. The Package must be in Original condition as we Send it out, otherwise we have the right to decide over the refund Amount or to completely deny an Refund once the Conditions are more Badly then Recieved ..! Customers have to bare the Backsending cost to us, we will take over the returning shippment delivery costs !

 

As long as we can easily make all refunds with no actions required to be made by you, we would like you never initiate chargebacks because they ruin our reputation. Due to those chargebacks we will have to contact your local authorities if you initiate any chargeback without letting us know about it. Please, do not make chargebacks, simply contact us at any issue and we will definitely make a full refund or send you the similar device. Any technical problems connected to the accessories of your device like antennas or other parts are solved by the team of our technicians by sending you the new accessories for free.

 

(4) Shipping Information

 

The product you have ordered will be sent using one of the fastest delivery companies in the world. The commonly used delivery companies are DHL and EMS because they are most trusted when it comes to delivering your products to you. You can also make a request to get the tracking number from us. Approximately 4-6 days are needed for your shipments to be executed. We are doing all we can to make sure that device you ordered will be brought to your door but we cannot guarantee that there will be problems at customs because at some countries of the world our products are forbidden to use or even own.

 

As our customer, you purchase any of our products and accept all responsibility for understanding and adhering to all requirements and limitations of the usage or resale of any our products in keeping with laws and regulations of your country. In any way, when you resale our product, you are obliged to include this notation inside the package, so that anyone who wants to buy this product from you can also make an absolutely informed purchasing decision.